Measuring What Matters

Employers have long advocated for meaningful measures of health care quality to help employees choose doctors and hospitals and to help employers choose health plans and reward provider networks that deliver superior care. Today providers, health plans and governments report an abundance of measures, yet most do not tell patients and health care purchasers what they need to know about whether people are getting good quality care.

PBGH is committed to measuring quality of care with information that comes directly from the patient. By capturing patient-reported outcome measures (PROMs) and surveys of patient experience, employers are better able to identify, work with and reward those health care organizations that demonstrate improved patient health. PBGH is a national leader in redesigning how quality is measured and reported as the basis of a transformed, patient-centered health care system.

Whether it’s helping patients and employers compare providers and health plans, assessing patient satisfaction and outcomes, or quantifying performance for specific interventions and procedures, PBGH’s efforts are designed to increase accountability and improved value across the health care continuum.